Start Carpet Cleaning is part of Alltec Network Ltd and company policies relate to both websites. If you have any further queries about this please contact us on 01763 208222.
TERMS, CONDITIONS AND COMPANY POLICIES.
Product literature published on our website:
It is not mandatory to register in order to obtain our downloadable literature, you may download any literature from our ‘Extras’ page without registering, or by emailing us on [email protected], or calling us on 01763 208222 and stating your request. These manual requests will not opt you into any marketing emails nor will we record your details (unless a hard copy is requested therefore we will need to enter your address on the Royal Mail website in order to print your postage label.) If you wish to manually request information and would like to opt in to our marketing programme, please state your specific consent, you would be able to opt out again by clicking unsubscribe in any email or by contacting us by phone or email with your opt out request.
We guarantee your privacy.
Start Carpet Cleaning/Alltec Network Ltd are committed to protecting your privacy. We will not sell, trade or rent your personal information to other companies. We use the information we collect about you to process orders and to provide a more personalised experience; to inform you about events, company changes, competitions and special offers that we think you will find of benefit to your business or interests. We will not collect any personal information about you except when you specifically and knowingly provide such information.
If you are under 18 years of age, you must have your parent or guardian’s permission to order.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Transparent Privacy Explanations
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Policy key definitions:
“I”, “our”, “us”, or “we” refer to the business, Alltec Network Ltd.
“you”, “the user” refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner’s Office.
Cookies mean small files stored on a users computer or device.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically using the following lawful bases.
We are registered with the ICO under the Data Protection Register, our registration number is: ZA315312
Lawful basis: Consent, Contract or Legitimate Interest
The reason we use this basis and the ways we process your information in the following ways:
• When you order, we request your name, e-mail address, mailing address, telephone number, credit card number and expiration date. This allows us to process and fulfil your order and to notify you of your order status. We do not store any payment data but do retain your contact details.
• When you enter a competition or other promotional feature, we may ask for your name, address and e-mail address so we can administer the competition and notify winners.
• We may also use the information we collect to notify you about events, changes and special offers that we think you will find of benefit to your business or interests.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.
Email marketing subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal date” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe.) If you unsubscribe we will cease all marketing emails but will still hold your data on a Contractual basis (for instance on our sales software.) You may request that we remove all data held on file for you, however this will include deleting your sales information; invoice/delivery addresses, contact numbers and invoicing/statement email address. If you would like to opt out of marketing but retain your sales information you can do so by emailing us and stating your preferences See any marketing messages for instructions on how to unsubscribe, you can also unsubscribe at any time by emailing us at [email protected] or calling us on 01763 208222.
Our EMS provider is Infusionsoft. We hold the following information about you within our EMS system;
Contact details, if given
Subscription time & date
Requested information forms completed on our website
Interest registered for one of our events or products
Some cookies are required to enjoy and use the full functionality of this website.
It may be helpful for you to know what information we collect, if you would like to know what data we have kept, or if you wish to remove your consent or amend your preferences on what data we keep, you can make a request by emailing [email protected] or calling us on 01763 208222.
Please note that by requesting we remove all data held on file for you, this will include deleting your sales information; invoice/delivery addresses, contact numbers and invoicing/statement email address. If you would like to opt out of marketing but retain your sales information you can do so by emailing us and stating your preferences.
General Terms and Conditions
1. ACCEPTANCE OF TERMS AND CONDITIONS
Use of Our Site constitutes Your acceptance of these terms and conditions and Your waiver of any and all claims against Alltec Network Ltd, its parent company, subsidiaries, affiliates, contractors, agents, officers, directors or employees arising out of Your use of Our Site or any materials, information, opinions or recommendations contained on Our Site.
All content included on Our Site, such as text, graphics, logos, button icons, images, audio clips and software, is Our property or that of Our content suppliers and is protected by U.S., UK and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on Our Site is Our property protected by U.S. UK and international copyright laws. All software used on Our Site is Our property or that of Our software suppliers and is protected by U.S., UK and international copyright laws. You may electronically copy and print in hard copy portions of Our Site for the limited purpose of placing an order with Us or using it as a shopping resource. Any other use-including reproduction for purposes other than those noted above, modification, distribution, transmission, republication, display or performance-of the content on a Site without Our prior written permission is strictly prohibited.
Unauthorised copying of the software, or failure to comply with the above restrictions, may result in severe civil and criminal penalties. Unauthorised duplication of the software constitutes copyright infringement and, in the United Kingdom, is punishable in a criminal action by a fine of up to £250,000 and imprisonment for up to five (5) years. In addition, civil penalties allow the recovery of actual damages based on the number of copies produced plus the profits of the infringer, or statutory damages of up to £100,000 for willful copyright infringement.
WE PROVIDE OUR SITE ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE OPERATION OF OUR SITE OR THE INFORMATION, CONTENT, SOFTWARE OR MATERIALS AVAILABLE ON OUR SITE (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF FITNESS, MERCHANTABILITY, NONINFRINGEMENT, OR ANY IMPLIED WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE, DEALING OR TRADE USAGE). IN ADDITION, WE MAKE NO REPRESENTATION THAT THE OPERATION OF OUR SITE WILL BE UNINTERRUPTED OR ERROR-FREE, AND WE WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTION OR ERRORS. FURTHER, WE TAKE NO RESPONSIBILITY FOR THE CONTENT OF ANY LINKS PROVIDED THROUGH OUR SITE OR FOR THE SITES OF OTHERS THAT LINK TO OUR SITE.
5. CONFIDENTIAL INFORMATION
We do not accept or consider unsolicited material, product suggestions or original or creative ideas (collectively, “Materials”) submitted through Our Site. If despite this policy you submit any such Materials, We will deem it Our property. We will not treat the Materials as confidential, and We will not be liable for any use or disclosure of such Materials. Without limitation, We will own the exclusive rights to the Materials and will be entitled to unrestricted use of the Materials for any purpose, commercial or otherwise, without compensation to the submitter of such Materials.
6. LIMITATION OF LIABILITY
WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES (OR ANY LOSS OF REVENUE, PROFITS OR DATA) OF ANY KIND ARISING IN CONNECTION WITH THE USE OF OUR SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, OUR AGGREGATE LIABILITY ARISING WITH RESPECT TO THIS AGREEMENT WILL NOT EXCEED THE AMOUNT PAID US BY YOU IF ANY, FOR ACCESSING OUR SITE.
8.5 Compliance With Laws. You will comply at Your own expense with all statutes, regulations, rules, ordinances and orders of any governmental body, department or agency that apply to or result from Your use of Our Site.
Shipping Rates and Delivery Policy
All orders received before 1.30pm are sent Next Working Day Delivery (not guaranteed).
Special deliveries can be arranged on request. Prices shown are for mainland UK only.
Standard UK mainland next day carriage is charged at £10.00 + VAT (ex-stock items only).
Small accessory/parts orders under 1kg in weight can be sent first class post at a charge of £3.50 + VAT.
*Free delivery on all chemical solution orders over £150 (ex VAT) only applies to standard UK delivery addresses; excludes Highlands, Channel Islands, overseas, etc.
Carriage charges for machines and pallets are priced depending on weight and size. Please call a member of the sales team for more information.
Any items not available from stock at the time of purchase will be sent out as soon as they are available, additional carriage will not be charged.
All prices are subject to VAT.
Highland Post Codes, Jersey, Guernsey and anywhere off-shore will be charged at cost price of shipping. If you select the UK Mainland Option on shipping you will later be charged in full for the shipping costs.
PLEASE CHECK ALL DELIVERIES UPON ARRIVAL AND SIGN AS ‘DAMAGED’ IF THERE IS ANY NOTICEABLE DAMAGE TO THE BOX. PLEASE NOTIFY US IMMEDIATELY OF ANY DAMAGES OR MISSING ITEMS.
Returns and Refunds Policy
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to order, such as portable machines. You must inform us of your wish to cancel in writing either by letter or email within a period of 7 working days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. Items sent in error will have full carriage refunded, items ordered in error will not be refunded carriage charges.
The Alltec brand guarantee: if you are not completely happy with your Alltec branded product, in addition to your statutory rights, we offer a full money back guarantee. Goods need to be returned in ‘as new’ condition, and at your own cost within 7 days from the date of invoice. Delivery carriage will not be refunded. Goods suffering from damage and/or wear & tear may not be accepted. Returns will only be accepted by prior agreement with management. Refunds are due to management discretion and will be paid via the original payment method.
For full details of your rights under the Distance Selling Regulations, please contact your Citizens Advice Bureau or a Solicitor.
Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods.
Additional Delivery Charges – Saturday, and AM delivery charges will not be refunded if you cancel or return your order.
To return items send to:
Alltec Network Ltd
Butts Business Centre
Warranty Repairs and Parts
We offer 12 months Warranty on new Portable Machine and Parts. Any parts that have been replaced and are not part of the original build will be covered under their own Warranty if applicable. Machines must be returned to Alltec at your own cost for inspection. For warranty replacement parts sent out by post/courier; these will be invoiced and only credited upon return of the faulty item, these returns must be made within 28 days otherwise the full invoice value will become payable. Warranty returned items will be inspected before credit is issued, wear & tear or user fault will invalidate the warranty terms. Further Terms and Conditions apply, please contact us for full information.
Special offers are emailed out from time to time and must be used on-line unless stated otherwise. Late orders on time sensitive offers will not be accepted. All offers are limited to 1 use per customer and cannot be used in conjunction with other offers/codes or account discounts. Any special offer orders must be paid for at the time to qualify. Z code products or Own Label items are excluded from all special offer discounts unless otherwise stated. Free delivery special offers are only applicable to UK mainland destinations.
Training School Bookings
Full payment is required to secure bookings, unless offered free of charge.
(20% discount off additional places booked from the same company for the same dates)
Lunch and refreshments provided, please advise of any dietary requirements.
Location: Alltec Network, Butts Business Centre, Fowlmere, Royston, Herts, SG8 7SL. Time: 9am-5pm
Bookings are non-refundable but may be transferred at the managements’ discretion.
Our cancellation policy is as follows: Cancellations 8 days before the start of the school: You will be offered a credit on account of the full cost of the school or a place on the next training school.
Cancellations 7-3 days before the start of the school: You will be offered a credit on account for the cost of the school less £10 or a place on the next training school plus a £10 charge.
Cancellations 3 days or less before the school: You will be charged 50% of the school value, not including any discounts or promotional offers.
No shows: The full cost of the school will be charged, not including any discounts or promotional offers. No refund, credit or transfer of school will be issued. Occasionally, due to unforeseen circumstances, dates may be subject to change, alternative dates will be offered for places already booked.
Alltec Network Ltd
Alan Kindred Accountants, 41 Church Ln, Fulbourn, Cambridge CB21 5EP
Trading Address: Butts Business Center, Fowlmere, Royston, Herts, SG8 7SL.
Company Registration No – 07709515